Shipping Information

At Laopaleye, we strive to make your snack shopping experience convenient and reliable. Please review our shipping policy below for details on order processing, delivery, and related matters.

1. Order Processing Time:

• Orders are typically processed and prepared for shipment within 1-3 business days.
• Orders placed during weekends or holidays will begin processing the next business day.
• During peak seasons or major promotions, processing times may extend by 1-2 additional days.

2. Shipping Methods and Delivery:

• We offer standard international shipping to most countries worldwide.
• Standard Shipping: Estimated delivery within 10-20 business days after processing.
• Express Shipping: Available for select destinations at an additional cost (3-10 business days).
• Order cut-off time: 5:00 PM (PST) for same-day processing.

3. Shipping Costs:

• Free standard shipping on orders over $30 to select countries.
• Shipping costs for all other orders are calculated based on destination and package weight.
• Exact shipping fees are displayed during checkout before payment confirmation.

4. Order Tracking:

• Once your order ships, you will receive a shipping confirmation email with a tracking number.
• Tracking information may take 24-48 hours to activate in the carrier’s system.
• Use your tracking number to monitor your package’s journey and estimated delivery date.

5. Shipping Address Accuracy:

• Please ensure your shipping address is complete and accurate before submitting your order.
• Laopaleye is not responsible for packages delayed or lost due to incorrect addresses provided by customers.
• Any reshipping costs due to address errors will be the customer’s responsibility.

6. International Customs and Duties:

• International customers are responsible for all customs duties, import taxes, and fees.
• These charges are not included in our product prices or shipping costs.
• Please check your country’s import regulations before ordering.

7. Lost or Damaged Packages:

• If your package is lost in transit or arrives damaged, contact us within 7 days of delivery.
• Please have your order number and any relevant photos ready.
• We will work with the shipping carrier to investigate and resolve the issue promptly.

8. Order Modifications and Cancellations:

• Contact us at support@laopaleye.com within 12 hours of placing your order for modifications or cancellations.
• We cannot guarantee changes once an order has entered the processing stage.

9. Contact Us:

For any questions about shipping, your order status, or other inquiries, please contact our customer support team at support@laopaleye.com. We’re happy to help!