Refund and Returns Policy

At Laopaleye, your satisfaction is our priority. We strive to make your shopping experience enjoyable and straightforward. Please review our return and refund policy below.

Returns

1. Return Eligibility:

• We accept returns within 30 days from the date of delivery.
• To be eligible, items must be unopened, unused, and in their original packaging.
• Products must be in the same condition as when you received them.
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2. Non-Returnable Items:

• Opened or partially consumed food products
• Items with broken seals or damaged packaging
• Perishable goods and seasonal items
• Products purchased during clearance sales

3. Return Process:

• To start a return, contact our customer support team at support@laopaleye.com
• Include your order number and reason for return
• We will provide return instructions and a return authorization number
• Returns without authorization cannot be processed

4. Return Shipping:

• Customers are responsible for return shipping costs
• We recommend using a trackable shipping service
• If the return is due to our error, we will provide a prepaid return label

Refunds

1. Refund Processing:

• Once we receive your return, we will inspect the items
• We will notify you via email about the status of your refund
• Please allow 2-3 business days for inspection after we receive your return

2. Approved Refunds:

• Refunds are processed to your original payment method
• Please allow 7-10 business days for the refund to appear in your account
• Original shipping costs are non-refundable

3. Late or Missing Refunds:

• If you haven’t received your refund within 10 business days:
• Check with your bank or payment provider first
• Contact your credit card company as processing times may vary
• If issues persist, contact us at support@laopaleye.com

4. Damaged or Defective Products:

• Contact us immediately if you receive damaged or defective items
• Provide your order number and photos of the damage
• Keep the original packaging and damaged items as evidence
• We will arrange for replacement or refund depending on the situation

Contact Us:

For any questions about returns or refunds, or to initiate a return, please contact our customer support team at support@laopaleye.com. We’re here to help make things right!