FAQs

Welcome to the Laopaleye FAQ section! We’ve compiled answers to the most common questions about our authentic Asian snacks. If you need more assistance, don’t hesitate to contact us!

About Laopaleye
Q: What is Laopaleye?
A: We are an online specialty store dedicated to bringing authentic Asian snacks to customers worldwide, offering everything from classic favorites to exciting new discoveries.

Q: Where do you ship?
A: We ship to most countries worldwide! During checkout, you can enter your address to confirm shipping availability and costs.

Q: What currency are your prices in?
A: All prices are listed in US Dollars (USD) for customer convenience and transparency.

Our Products
Q: What types of snacks do you offer?
A: Our selection includes sweet, savory, and unique Asian snacks from various countries – including crispy treats, chewy candies, biscuits, and traditional regional specialties.

Q: Are your snacks authentic?
A: Absolutely! We work directly with trusted suppliers and producers across Asia to ensure every product is genuine and maintains its authentic taste and quality.

Q: Do you offer products for dietary restrictions?
A: We carry some options that may suit various dietary needs. Please check individual product descriptions for specific ingredient information and allergen warnings.

Ordering & Shipping
Q: How long does shipping take?
A: Standard international shipping typically takes 10-20 business days after processing. Express shipping options are available for faster delivery at an additional cost.

Q: How much does shipping cost?
A: Shipping costs vary by destination and order weight. We offer free standard shipping on orders over $50 to select countries. Exact costs are calculated at checkout.

Q: Are there any additional fees for international orders?
A: International customers are responsible for any customs duties, import taxes, or fees required by their country. These are not included in our product or shipping prices.

Returns & Refunds
Q: What is your return policy?
A: We accept returns of unopened items in original packaging within 30 days of delivery. Please contact us at support@laopaleye.com to initiate a return.

Q: How long do refunds take?
A: Once we receive and inspect your return, refunds are processed to your original payment method within 7-10 business days.

Contact Information

For any other questions, we’re here to help!

Email: support@laopaleye.com

Website: https://www.laopaleye.com

Thank you for choosing Laopaleye for your Asian snack adventure!